Your questions answered

A garden design package can include a concept brief, 2D layout, 3D visuals, a planting plan and a BOQ, depending on the agreed scope. VistaGardens reviews how you use the space alongside sun, shade, drainage, access and water supply. Ask the written proposal to identify deliverables, exclusions and any separately scoped testing or specialist checks.

Start with a free site visit and quote. Share your location, current photographs, intended uses, preferred features and budget priorities so the discussion reflects the actual property. Bring any available plans and flag access restrictions or drainage concerns. The assessment informs the proposal; design deliverables, testing and installation are defined in the agreed scope rather than assumed to be included.

Plants are selected around the actual site rather than appearance alone. Sunlight, shade, coastal exposure, soil texture, drainage and irrigation-water quality all influence the planting plan. Soil or water testing can be scoped where needed, including pH and EC. Discuss the care you can provide so the proposed planting and maintenance requirements remain practical after handover.

Installation starts from an agreed scope, materials and work sequence. VistaGardens reviews site conditions, access, ground preparation and the relationship between built elements, irrigation and planting before work proceeds. Check the proposal for inclusions, exclusions and responsibilities, including any specialist works. Approve changes in writing so additional quantities or altered materials are not treated as part of the original agreement.

Timing is confirmed for the particular job or order, not promised as a universal deadline. Site access, approvals, material availability, weather and the agreed sequence can affect installation and delivery arrangements. Share any important event or occupancy date early, then request the proposed schedule and dependencies in writing. Confirm changes with the team rather than relying on a general estimate.

Check the completed work against the agreed scope and ask for a practical care walkthrough. Review planting, lawn condition, drainage, paths and any installed irrigation or water-feature controls. Record outstanding items with photographs and agree who will address them. Collect watering guidance and any documented guarantee conditions; do not assume a fixed survival guarantee or that ongoing maintenance is automatically included.

Neither trade name alone establishes which grass is best for your garden. Fine Dhaka is commonly supplied as a fine-leaved Bermuda-type lawn, while American grass can refer to variable material. Confirm the actual species or cultivar and inspect a sample before comparing texture, sunlight needs, mowing and irrigation. Choose against your site conditions rather than a universal ranking.

Suitability depends on the confirmed grass and measured site conditions. Confirmed Bermuda-type turf generally prefers strong direct sun and performs poorly in sustained shade; relative salt tolerance does not make it immune to salinity. Do not assume American grass is shade tolerant. Assess sunlight and test soil EC and irrigation water where needed before committing to a lawn.

Follow an establishment plan tailored to the supplied cultivar, soil, season and irrigation system. Ask how to check moisture, avoid waterlogging and restrict traffic while roots develop. First mowing should depend on rooting and growth, using an appropriate height and equipment. Do not assume mature drought tolerance removes the need for establishment watering or ongoing irrigation to maintain a green lawn.

Assess space, structure, waterproofing, drainage, water supply, power and safe maintenance access before selecting a water feature. VistaGardens can discuss the feature within the agreed landscape scope, with specialist checks identified where relevant. Include cleaning and operating needs in the brief, and consider children, pets and slip risks. Confirm pumps, finishes and associated responsibilities in the written proposal.

Maintenance depends on the feature, water quality, equipment and exposure rather than one fixed interval. Regular observation should cover water levels, debris, visible leaks, algae and unusual pump noise. Cleaning methods must suit the stone, coatings and any aquatic planting. Ask for equipment-specific guidance and agree which tasks belong to routine maintenance and which require a separate repair or specialist visit.

Yes, water quality can affect finishes, equipment and the maintenance approach. Evaporation leaves dissolved minerals behind, which can contribute to deposits or staining depending on the supply and materials. Test the intended source where quality is uncertain and agree suitable treatment and cleaning methods. Avoid aggressive cleaners without checking compatibility with surfaces, seals, plants and any aquatic life.

Weekly, fortnightly and monthly maintenance visits can be considered around your garden and the agreed contract. The suitable frequency depends on growth, lawn mowing needs, plant selection, season and the care available between visits. A monthly visit does not replace watering or regular observation. Confirm included tasks, exclusions, responsibilities and billing for the selected frequency before the plan begins.

Coverage is defined by the agreed maintenance scope rather than a single universal task list. Discuss lawn care, pruning, weeding, plant-health checks, irrigation observations and any water-feature care your property needs. Confirm whether materials, pest treatments, replacements or equipment repairs are included or separately quoted. Keep visit records so changes in plant condition and follow-up actions can be tracked.

Maintenance can be paused or ended with the notice stated in your contract; plant guarantees are not automatic. Any applicable guarantee period, conditions and exclusions must be confirmed in writing. Plant survival depends on watering, light and site conditions after handover. Before pausing visits, agree who will handle essential care and how emerging plant-health or irrigation problems should be reported.

Cash on delivery and bank transfer are currently supported; card and Raast payments are not enabled. For shop orders, cash is paid to the delivery team when plants arrive, while bank-transfer details are shared on WhatsApp for confirmation. Landscape-service payment terms, including any advance for materials or plants, are set out on your quotation or invoice rather than assumed from checkout.

Use the terms on your quotation or invoice; there is no universal deposit percentage or validity period stated here. Any advance for materials and plants is documented for the particular job. Quotations remain valid for the period shown on them, and changes in scope, plant selection or site conditions may affect price. Request written approval of changes before additional work proceeds.

Request a free site visit and quote by sharing your location, garden photographs and requirements. Consultation slots are confirmed by phone or WhatsApp, and the assessment informs a written scope and quotation. Review materials, exclusions, payment terms and the proposed sequence before approval. Order placement or an enquiry alone should not be treated as confirmation of payment, delivery timing or an installation start date.

Yes, VistaGardens provides landscape services in Bahria Town Karachi, DHA Karachi and wider Karachi, subject to site assessment and scheduling. Share your exact location, property type and required service when requesting a free site visit and quote. This helps establish access, scope and practical arrangements rather than assuming every property has the same installation or maintenance requirements.

Wider Karachi is included in the service catalogue, with availability subject to assessment and scheduling. Send the exact address or map pin, photographs and a description of the proposed work so the team can confirm arrangements for your location. Coverage within Karachi should not be read as a promise of immediate attendance or automatic service availability outside the city.

Yes, the service catalogue includes commercial landscaping, farmhouse and resort landscaping, master planning, rooftop and terrace gardens, and indoor plantscaping alongside residential gardens. Suitability depends on the property and agreed scope. Share ownership or access permissions, operational restrictions and relevant plans early, particularly for rooftops or occupied premises where structural, waterproofing or safety checks may be needed.